Submittable surveyed over 600 of our customers, across industries and use cases, to learn more about their experience on our platform. Here’s what we heard.
Here at Submittable, we strive to build a simple, powerful solution that makes our customers’ lives easier. Feedback from our customers is a crucial part of this effort: hearing their experiences helps us learn where we’ve succeeded and where we can improve with our existing platform, as well as helps provide guidance as we plan out new features that we hope will bring even more value in the near future.
We were thrilled at the strong response to our most recent customer survey, in terms of both the volume of participation and the thoughtfulness of the feedback we received. It was a pleasure to pass along lots of great ideas to our product team—we love solving our customers’ problems.
We heard an awful lot about what has been working, too, such as that Submittable saves customers an average of 12 hours per week, and that 99% of customers are happy with their overall experience on the platform. Here are some more of the highlights.
Life Before Submittable
We asked about the kinds of challenges our customers were facing before Submittable.
89% of customers used to face one or more of the following challenges:
- Wasting time on tedious administrative tasks
- An inefficient or outdated process
- Overwhelm with back-and-forth communication and questions from applicants
- Difficulty organizing and communicating with reviewers
- Struggling to attract the right quality or quantity of applicants
- Difficulty reporting on program results
Life After Submittable
We asked about the benefits customers are seeing now that they’re using Submittable.
96% of customers now experience one or more of the following benefits:
- Easier, faster form launching
- Saving time
- More efficient communication and collaboration with both applicants and reviewers
- Improved administrative workflows
- Attracting the right submissions with a modern, professional process
- A boost to their brand
- Saving money (on products no longer need, IT resources, or other)
83% of customers report that Submittable helps them save time, reporting an average of 12 hours saved per week.
The Submittable Journey
We asked about each of the key stages in the Submittable process.
Creating a great applicant experience to receive exactly the quantity and quality of submissions you are looking for.
- 98% of customers are happy with the quantity of submissions/applications they have received through Submittable.
- 99% of customers are happy with the quality of submissions/applications they have received through Submittable.
- 2/3 of customers say it’s easier and faster to launch a call since adopting Submittable.
Streamlining communication and coordination with applicants and reviewers.
- 3/4 of customers say Submittable facilitates more efficient communication with applicants and reviewers
Empowering reviewers with an easy and intuitive process, so teams can make better decisions.
- 2/3 of customers say Submittable facilitates a more efficient and collaborative review process, and that they now spend less time in the review/decision making process.
Measuring impact and demonstrating results.
86% of customers who use Submittable’s reporting features have achieved one or more of the following:
- Making data-driven decisions
- Answering key stakeholder questions
- Identifying insights and trends
- Performing data analysis
We asked about overall satisfaction on the Submittable platform.
- 99% of customers are happy with the accessibility of the Submittable platform.
- 99% of customers are happy with the security of the Submittable platform.
- 99% of customers are happy with their overall experience with Submittable.
To all of our customers who took the time to take our survey, thank you so much. We’re so glad that our product has been working for so many of you.
Do you have more product ideas to share, or other feedback? Let us know at firstname.lastname@example.org.
Learn more about Submittable
New to Submittable? Welcome! We’d love to learn more about your current process and challenges, and see if Submittable could work for your organization, too. Learn more about our platform and get connected with our team by watching this demo.