Empower your applicants with Request Forms

August 2023 | Shared by Stacey

We are happy to release a new type of form –  Request Forms. They work similarly to Additional Forms, except your applicants initiate it when they need to send it on their timeline.  This new form type enables applicants and awardees to quickly send requests within Submittable for all their approval needs–from reimbursements to extension deadlines.

Organizations can now offer a set of customizable forms, allowing their applicants to initiate and manage requests independently. When requests come in, administrators can easily accept or decline while sending auto-communication.

Administrators can make Request Forms available on a project-by-project basis based on criteria: by timeline, submission status or label-based.  They can use a selection of all three criteria to make sure the right request forms are available at the right time and stage of an applicant’s journey from initial application to post-award.

Interested in using Request Forms for your program workflow? Those customers on Professional and above plans receive this feature as part of their package.  If you are interested in adding Request Forms please contact your customer success manager.

Consistent experience for Submitters

To ensure consistency and ease of use for Submitters, the Forms tab within their My Submissions will now display the headers of Eligibility, Initial, Additional, and Request Forms, regardless of whether the organization they are applying to is utilizing these specific form types. This unified experience ensures that submitters have a consistent interface, irrespective of the organization they are interacting with.

Dynamic content in message previews is back

August 2023 | Shared by Natalya

We changed this functionality in order to address a bug. Now, you will see dynamic content, such as a submitter name, where Placeholder Tags are used in templates. In order to edit the message, click the new “Edit” button. When “Edit” is selected, the dynamic content will be replaced by the Placeholder Tag. Click “Preview” to see the dynamic content once more.

Organization relationship management tools with Organization Records

July 2023 | Shared by Sam

Easily view and manage engagement with an organization in one comprehensive, user-friendly interface.  This CRM-like view offers an overview of the submissions, submitters, awards, payments, plus additional organizational details (sourced from Candid‘s GuideStar database) that are associated with an Organization.

After collecting an applicant’s EIN in an Eligibility Form, program administrators will gain access to a new dashboard that enables them to manage, maintain, and review their relationship with the applicant and the organization that they applied on behalf of.

Learn more about the data available within this dashboard here, or contact your Customer Success Manager to learn how you can enable this within your own account.

Learn Why Applicants Are Ineligible with Data Access via API

July 2023 | Shared by Natalya

You can now find out which questions ineligible applicants are failing via Submittable’s V3 read/write API. Use this valuable data to adjust your requirements or create new opportunities to serve demand in your community. You have two options to access this data:

• If you have access to our V3 API: Leverage this new data anytime on your own. Remember, you can connect to the API via the Integrations tab (under “More” in the top navigation bar). Looking to acquire API access for your team? Contact your customer success manager.
• If you don’t have technical resources to access our API: Our professional services team can create reports for you, priced according to your needs. Contact your customer success manager to learn more.

Streamlined project settings with dedicated form tab

June 2023 | Shared by Stacey

To simplify your Project settings, we have introduced a new tab for Initial, Eligibility, and Internal Forms, following the General Settings tab. This means you’ll have a more organized and intuitive workflow, allowing for effortless navigation.

With this update, we have created space for a new future form type without cluttering up your settings. More to come on this soon.

Easier Access to Applicant Information with New Profiles

June 2023 | Shared by Natalya

On your Submission Details page, you can now see:

• Submitter Profiles: Applicant data is now more clearly called out within the application. This impacts all historic applications.
• Organization Profiles: If you’re accepting applications from nonprofits, you’ll now also see an organization profile which includes their Charity Check data and is more easily accessible within the application.

This is just the first iteration of profiles, and we’re working hard on improving them with CRM-style functionality. We can’t wait to share more updates with you soon!

Awards & Payments Tab Improves Transparency for your Applicants

June 2023 | Shared by Natalya

Applicants now have an Awards & Payments tab within their personal Submittable account, viewable if they select any submission to an organization with Funds Tracking.

Here’s how it works:

• The Awards & Payment tab will be unpopulated by default—past and future transactions will not automatically fill in.
• You can choose to share award and payment information with applicants at your discretion by selecting the new “Award and Payment Visibility” option in your Project General Settings.
• You can retroactively populate past award and payment transactions for your applicants. Simply select the Award and Payment Visibility setting.

Communicate More Clearly with Recipient Funds Transaction Memos

June 2023 | Shared by Natalya

When the Award and Payment Visibility setting is selected, you can also now choose to specify an Internal Memo and/or a new Recipient Memo.

• The recipient memo will be viewable by applicants (see applicant POV image in section above).
• Both memos will be reflected in the Funds tab of the submission detail view, as well as on the Transaction tab within Funds Tracking (see below).

Also released

See a specific time and date stamp in your submission activity feed. Say goodbye to that pesky “four months ago.” Huzzah!

Standardize and Report on Data with Tables in Advanced Reporting

May 2023 | Shared by Natalya

You’ve asked, and we’ve heard you! Here’s a quick overview of how to report on your Tables in Advanced Reporting.

1. Find the Table you’d like to include in your report under the appropriate Project and Form.
2. Select the Table icon to open a preview of the Table.
3. Within the preview, click on the cell(s) you would like to add to the report. (To avoid an unruly report, you must make individual selections—there is no bulk select for a range of cells.) To deselect, click again or choose Clear Selections.
4. Click + Add to Report to add the cell(s) to your report. See above.
5. A column will be added to your report which provides the file name (.xlsx) of the original table for each row. Selected cells will be added to your report as additional columns. See below.
6. A header which identifies the table question and cell (e.g., A2, A3) will be applied by default.
7. Remember: Column headers are editable under Select Data. After revealing the data of the Form, select Edit column names. Identify the Table question, click Edit Cell Names, and enter your preferred column headers. Then click Save.

Learn more about using Advanced Reporting in our Help Center. All customers have access to the Table form field. To add Advanced Reporting to your account, contact our Customer Success team.

Easier Data Selection in Advanced Reporting

May 2023 | Shared by Natalya

We’ve updated the way we display your data during the Select Data step in Advanced Reporting to save you time and hassle. See the before/after image below:

• Submitter Information, Form Attributes, and Funds are now housed under Project Attributes.
• Each Form within a Project is now housed beneath its form type.

Run More Secure Projects by Requiring Email Validation

April 2022 | Shared by Natalya

You can now require that all applicants to your Project have a verified email address associated with their Submittable account with a new Project-level setting.

When selected, any applicants who have not already validated their email will be directed to do so, and can resend the request. A simple refresh after validation will allow them to continue to your form.

Using this setting boosts the security of your Project by helping ensure the authenticity of all applicants. It will be selected by default for new Projects, and can be turned on for your currently live Projects as well (which will require validation for new applicants and those with existing drafts going forward). Learn more.

New Form Fields for Capturing Organization Identity Numbers

March 2023 | Shared by Natalya

You can now more easily collect EIN and UEI identity data from applicants with designated form fields across Initial, Additional, and other Forms.

• EIN: Employer Identification Number identifies a business for federal tax purposes.
• UEI: Universal Entity Identification is needed to receive grants or contracts from the federal government. (As of April 2022, the UEI has replaced the DUNS number as the authorized identifier for the federal government.)

Each of these form fields is validated according to established rules for the identity number, helping reduce human errors and saving valuable time (to say nothing of frustration) later for you and your applicants. The EIN and UEI form fields are available now at no cost to all customers.

We’re working on a second iteration of these question types that will validate the data provided across third party databases, for the purposes of determining eligibility and more. Stay tuned!

Gather SSNs More Securely with a New Question Type

February 2023 | Shared by Natalya

You can now gather Social Security Numbers and Individual Taxpayer Identification Numbers (ITINs) through a dedicated form field, available now on Initial, Additional, and other form types.

You’ll love it because:

• It will be marked as concealed by default to help protect sensitive information
• It validates for exactly nine digits to help reduce time-consuming errors

Applicants will also benefit:

• It masks the numbers by default for an additional layer of security
• Only the primary applicant may input the SSN and it will be shielded from collaborators

This new question type is available now to all Submittable customers. Learn more.

Easily Reorder Your Multi-Stage Reviews

January 2023 | Shared by Natalya

You can now reoder your review stages for tweaks as you go or adjustments from year to year. Simply click Edit Stages and then drag and drop the stage into your desired order by selecting the six dots at the top left corner of each stage.

Learn more about this enhancement in our Help Center.

Better Additional Forms Request Management

January 2023 | Shared by Natalya

Hot off the heels of scheduling, deadlines, and collaboration on Additional Forms all released last year come superior management tools including filters and bulk actions.

You can now:

• From the Additional Forms page, toggle between sent vs. scheduled forms, and filter by Project, Status, Deadline, and Date Sent/Scheduled, and Status. Once filtered, you can rescind, add or edit scheduled dates or deadlines, open or close for editing, or send reminders (all in bulk!)
• From the main submission list view, filter for Any or No Additional Forms requests
• From the submission details view, add or edit a deadline, edit the scheduled date, or rescind the form (see image below)

Learn more about this enhancement in our Help Center.

Also released

• Calling V3 API Users: You can now easily add or remove team members in bulk. Ask your Implementation Specialist for more information or access your updated API Key via your Submittable account.
• We’ve eliminated page reloads when navigating between the submission details and submission list page for faster performance.
• The ‘View Your Site’ button is now a dark teal color and features an action icon.
• In the export data modal, Export and Cancel and Close buttons have swapped positions

Sunsetting the WordPress Plug-in

November 2022 | Shared by Natalya

The Submittable WordPress plug-in has been sunsetted. Moving forward, you can leverage Submittable’s API (for free!) to accomplish this integration.

Filtering Updates to Improve Consistency and Performance

September 2022 | Shared by Natalya

Enjoy:

• Easier selection of Projects through text matching
• Improved placement of Label filters
• Dropdown list for Active/Archived submissions
• A blue Clear Filters button and improved alignment of applied filters

New: Applicant Collaboration Throughout Your Full Process

August 2022 | Shared by Natalya

Applicant collaboration is a key way many organizations facilitate work among remote teams or other groups on Submittable—but many of you have told us that your applicants needed to collaborate beyond the initial application. We heard you! And we’ve now released critical enhancements to keep that collaboration going throughout your full process up to and including reporting. Here’s what’s new:

• Collaboration on Additional Forms: Allow collaboration on progress reporting and other needs. From your Additional Form page, select the “Enable Collaboration” checkbox at the top.
• Collaborate while Open to Editing: Applicants can now invite collaborators to join them while editing their application (so long as Collaboration is enabled for the Project).
• Emailing Collaborators: Applicants can now email their collaborators within the product after inviting them to collaborate to provide instructions or other context.

These enhancements are live now (for free!) to all customers with Additional Forms and Applicant Collaboration. To see about upgrading, contact your customer success manager.

Save Time and Plan Ahead by Scheduling Additional Forms

June 2022 | Shared by Natalya

We are thrilled to let you know that you can now schedule Additional Forms. Set up all your progress reporting at the time you launch your program, or whenever is most convenient for you.

Scheduling is available now to all clients with Additional Forms—at no additional cost. Together with deadlines, released earlier this year, we hope that progress reporting and other post-application processes are now more streamlined and easier to manage. Plus, stay tuned for collaboration—coming soon! Learn more.

Mitigate Fraud Among Applicants—Without Slowing Down

May 2022 | Shared by Natalya

Your team can use Submittable’s new Fraud Prevention feature by simply adding a question to your form.

You can choose to use one or both Fraud Prevention tools:

• Knowledge Based Authentication will generate a personalized five question quiz based on an applicant’s history. Only the applicant will readily know the answers, and they’ll have five minutes to complete it.
• Identity Verification will confirm the validity of the applicant’s government-issued ID, and match the ID photo with a selfie the applicant takes in real time. It supports over 10,000 ID types from 190 countries.

Each tool will be a quick step for a legitimate applicant, while posing a significant challenge to fraudsters. You can then use the results of the fraud screenings to better inform your review process. Learn more, or contact your customer success manager to add Fraud Prevention to your account.

Also released

• Applicants and their collaborators can now download files from submission drafts.
• The ability to sort by Stage, Project, Status, and Assigned has been sunsetted. Instead, use filters. This change was made to improve performance for large volumes.

Natalya DeRobertis-Theye

Natalya is the director of product marketing at Submittable and is focused on helping organizations get a ton of value out of the platform. She is a bookworm, adventure enthusiast and card-carrying cat lady as well as a writer and yogi.